The remote connection will only be used to address an Acronis support case.DWService is a free and open-source project that truly simplifies remote access. For more details on how Acronis processes information, see Acronis Privacy Statement. If you believe that any confidential and/or sensitive information may get compromised, please remove such details (if possible) or inform the remote user immediately to prevent the event. Please contact your Acronis Support Agent if you have difficulties with the above.Īcronis respects your privacy and is not gathering or storing the information displayed on your screen during the remote session. Once ready, provide your Acronis Support representative 'Computer ID' and 'Access Code':.macOS: you need to grant this application system permissions to capture and control your screen and relaunch the application for changes to apply.The second way is to relaunch the app with elevated rights using a GUI option.The first way to use the application with Admin rights is to launch it with admin rights in Windows.How to launch the application with Admin rights Still, an elevation to Admin is required to allow remote support agent to see and control applications that run with Admin rights (including other Acronis applications), Alt+Tab menu and to help with installing/removing programs. Windows: by default, the app doesn't require Admin rights.Launch the app. This application is a portable executable so installation is not required (you can just launch it once it is downloaded).Download Acronis Cyber Protect Connect Quick Assist application and launch it:.In most cases, we use Zoom for remote access and troubleshooting. However, in certain cases we may ask you to conduct a remote session with Acronis Cyber Protect Connect. This is done to help troubleshoot a possible issue that you may have.Īcronis respects your privacy, and no confidential or sensitive data is viewed or gathered (See also: Acronis Privacy Statement).

In some cases, an Acronis Support representative may ask you for a remote session in order to access your computer remotely. Using Acronis Cyber Protect Connect Quick Assist for remote troubleshooting Introduction

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